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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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This position within the credit union has the responsibility for developing and enhancing deposit product level pricing and profitability analysis, supporting departmental strategic objectives, recommending profitable and/or cost-effective solutions that enhance member experiences. Also responsible for all activities related to Asset Liability Management (ALM), Investments, Funding and Borrowing for our consumer and commercial lending products (auto, real estate and credit cards) along with the strategy, profitability and pricing for the credit union’s deposit products. Responsible for providing support with the preparation of the Annual Budget.
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JOB SUMMARY:
Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency. Provide assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives. Offer recommendations utilizing cross-selling of Credit Union products and services. Makes recommendations to supervisor as to appropriate action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.
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The Agile Product Owner (APO) has the primary role to own and manage the Product Backlog, serve as the voice of the customer and work on a highly collaborative, cross-functional Scrum team required to support the credit union’s Vision. The APO is responsible for driving the development of highest value capabilities for all Grow products. Through the Agile methodology, closely collaborates with business product sponsors, business analysts, developers, designers, and other stakeholders to ensure that the detailed designs and features delivered by the Scrum meet the needs of all stakeholders. The APO is self-motivated, able to adjust to changing circumstances quickly and professionally and diplomatic with strong negotiation and conflict resolution skills.
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Job Summary:
The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional service to members via telephone and/or written correspondence. Additional responsibilities include cross-selling Credit Union products and services.
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- Maintain working knowledge of all developments in regulatory requirements, general accounting principles and audit techniques.
- Participate in the execution of the internal audit plan as directed in accordance with short and long-term audit objectives and schedules.
- Prepare and follow-up on monthly confirmation process.
- Perform audit engagements as assigned, including identifying and defining issues, reviewing and analyzing evidence, and documenting procedures.
- Plan engagements, where appropriate, that will use data mining and analysis techniques to examine the data on file.
- Prepare written audit reports documenting all audit work and communicate audit issues and results effectively and diplomatically. Reports should identify (where present) findings, causes, impacts and recommendations.
- Maintain cognizance of audit work performed/to be performed by external and regulatory auditors/reviewers.
- Follow-up on audit findings and recommendations for assigned audit to determine satisfactory resolution in a timely manner.
- Assist in special projects as requested by the Internal Audit Director or Supervisory Committee.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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Under minimal supervision, the Project Analyst has the primary responsibility to elicit, analyze and manage the real needs of the project stakeholders represented at all levels of the organization. It is a function of this position to focus on in-depth understanding of current business process flows, analyze gaps in functionality and areas for process improvement. May advise business partners on options, risks and costs versus benefits. The Project Analyst leads working sessions with sponsors, stakeholders and team members to capture project needs leveraging Agile methodologies.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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Responsible for the development, revision and implementation of training programs to improve organizational and individual performance and productivity. Additional responsibilities include coaching, evaluating, and measuring quality and member loyalty at all member touch points, recognizing, rewarding, and motivating staff with People Development Group programs. Supports the credit union’s guiding principles and all organizational initiatives.
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Responsible for assisting members in obtaining conventional or investor type mortgage loans, Home Equity or Lines of Credit.
- Responsible for building referral relationships with Realtors and builders to assist GFCU in obtaining new members and help existing members with their real estate needs.
- Analyze loan data on applications to insure they meet Grow and secondary market guidelines.
- Maintains effective communication with the member to ensure coordination and exchange of information for accomplishing the closing of the member’s mortgage.
- Responsible for system input and validation of data as well as for collection and evaluation of all documented information required.
- Reviews Automated Underwriting system conditions ensuring that the loan meets the eligibility and underwriting guidelines.
- Assists Processors and Underwriters to ensure a timely closing.
Supports our Brandon, Mainbase & Busch Blvd. Store locations.
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This position has the responsibility for supporting analytical activities related to ATM, Credit and Debit Cards and Deposit Product operations and initiatives. This includes developing models for ATM cash replenishment, ATM service levels, card usage, IRAs, Bill Pay, Remote Deposit Capture, share deposits, Deposit Service department invoices and other operations within the Deposit Services department. Must be comfortable working with large amounts of data in multiple systems and can synthesize it into actionable insights. A strong collaboration with other areas of the credit union is expected.