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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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The Agile Product Owner (APO) has the primary role to own and manage the Product Backlog, serve as the voice of the customer and work on a highly collaborative, cross-functional Scrum team required to support the credit union’s Vision. The APO is responsible for driving the development of highest value capabilities for all Grow products. Through the Agile methodology, closely collaborates with business product sponsors, business analysts, developers, designers, and other stakeholders such as business, legal/compliance, security, and operations to ensure that the detailed designs and features delivered by the Scrum meet the needs of all stakeholders. The APO is self-motivated, able to adjust to changing circumstances quickly and professionally and diplomatic with strong negotiation and conflict resolution skills.
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This position within the credit union has the responsibility for developing and enhancing deposit product level pricing and profitability analysis, supporting departmental strategic objectives, recommending profitable and/or cost-effective solutions that enhance member experiences. Also responsible for all activities related to Asset Liability Management (ALM), Investments, Funding and Borrowing for our consumer and commercial lending products (auto, real estate and credit cards) along with the strategy, profitability and pricing for the credit union’s deposit products. Responsible for providing support with the preparation of the Annual Budget.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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JOB SUMMARY:
Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency. Provide assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives. Offer recommendations utilizing cross-selling of Credit Union products and services. Makes recommendations to supervisor as to appropriate action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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Responsible for assisting members in obtaining conventional or investor type mortgage loans, Home Equity or Lines of Credit. Responsible for building referral relationships with Realtors and builders to assist GFCU in obtaining new members and help existing members with their real estate needs. Analyze loan data on applications to insure they meet GROW and secondary market guidelines. Maintains effective communication with the member to ensure coordination and exchange of information for accomplishing the closing of the member’s mortgage. Responsible for system input and validation of data as well as for collection and evaluation of all documented information required. Reviews Automated Underwriting system conditions ensuring that the loan meets the eligibility and underwriting guidelines. Assists Processors and Underwriters to ensure a timely closing.
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The ExecutiveOperationsCoordinator will provide administrative support to senior-level management to include, but not limited to, the Chief Legal Officer, President/CEO and Board of Directors. Maintain calendars/schedules; process expense reports; book travel arrangements/hotel accommodations; draft, proof, edit and format various correspondence and documents; and schedule on site/off site meetings and conferences. Serves as the primary point of contact for the senior executive team. Requires a broad understanding of company operations and organizational procedures. Supports the credit union’s executive legal and compliance requirements. Work will involve handling confidential and sensitive material.
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Responsible for facilitating and creating strong business relationships with members. Manage an assigned portfolio of members to ensure that the ultimate banking experience is provided by having continual contact, understand their financial needs and provide appropriate solutions. Refer and be a liaison between banking partners, 3rd party vendors and the member when necessary. Have a constant presence in assigned stores to build a solid partnership with the front line, bring awareness about business solutions, and serve as a resource. Work closely with loan officers and assist with periodic reviews, servicing the member and renewals. Utilize the Member Relationship Management (MRM) system. Grow assigned portfolio and meet assigned goals. Process loan applications less than 100K; refer requests greater than 100K to a loan officer. Supports a sales and service environment that is focused on the credit union’s mantra and guiding principles.
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Job Summary:
The Call Center Relationship Specialist is responsibile for providing friendly, expedient, competent and professional service to members via telephone and/or written correspondence. Additional responsibilities include cross-selling Credit Union products and services.
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Responsible for overseeing the day to day operations of the business solutions team.
- Directly supervises the daily processing of commercial loan requests and servicing of our business members.
- Monitor, coach, and review the performance of the support team. Ensure that world class service is being delivered to both our internal and external members and service standards are being maintained.
- Responsible for managing the processing, servicing and quality control of all credit files and business member relationships to ensure that we are compliant with NCUA rules and regulations and Grow Policy and Procedures.
- Works with underwriting and LUCRO (CUSO) to assure quality standards in the loan process.
- Works with the VP/Business Solutions on all business functions regarding all business products and services.
- Monitors all phases of the business solutions support team including: supporting the store network, working closely with 3rd party vendors in providing application support and issue resolution for the department and members and acts as a subject matter expert (SME) regarding Business Solutions products and services.
- Supports a sales and service environment that is focused on the credit union’s mantra and guiding principles.
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This position has the responsibility for supporting analytical activities related to ATM, Credit and Debit Cards and Deposit Product operations and initiatives. This includes developing models for ATM cash replenishment, ATM service levels, card usage, IRAs, Bill Pay, Remote Deposit Capture, share deposits, Deposit Service department invoices and other operations within the Deposit Services department. Must be comfortable working with large amounts of data in multiple systems and can synthesize it into actionable insights. A strong collaboration with other areas of the credit union is expected.
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This is a newly created position within the credit union that has the responsibility for all analytical activities related to our consumer and commercial lending products (auto, real estate and credit cards) along with the credit union’s deposit products and Store Operations, Loan Resolution, ERM, Finance, and Market Research. This includes development and deployment of analytic models, supporting overall Grow and departmental strategic objectives, recommending profitable and/or cost-effective solutions that enhance member experiences; and collaborating with business partners to promote enterprise activities. Responsible for gaining an in-depth understanding of the project request as it relates to the visibility (insights), actionability, available data sources and feasibility an analytic solution would provide.