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JOB SUMMARY:
- Supervise staff. Provide leadership, coaching and guidance.
- Ensure staff operates in compliance with all state and federal laws applicable to activities within area of responsibility.
- Execute decisions that are within the Credit Union’s policies and procedures that represent rationale and sound decision making.
- Collaboration with the department leadership team concerning operational and departmental changes.
- Review, implement and monitor policies, procedures and best practices within areas of responsibilities.
Areas of Responsibility
- Accounts receivable portfolio management
- Reducing portfolio delinquency through collection processes
- Loss Mitigation & foreclosure
- Recovery of collateral secured by loans
- Portfolio management through loan charge-off processing
- Bankruptcy management
- Member assistance
- Asset management
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This position has the responsibility for supporting analytical activities related to ATM, Credit and Debit Cards and Deposit Product operations and initiatives. This includes developing models for ATM cash replenishment, ATM service levels, card usage, IRAs, Bill Pay, Remote Deposit Capture, share deposits, Deposit Service department invoices and other operations within the Deposit Services department. Must be comfortable working with large amounts of data in multiple systems and can synthesize it into actionable insights. A strong collaboration with other areas of the credit union is expected.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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This is a newly created position within the credit union that has the responsibility for all analytical activities related to our consumer and commercial lending products (auto, real estate and credit cards) along with the credit union’s deposit products and Store Operations, Loan Resolution, ERM, Finance, and Market Research. This includes development and deployment of analytic models, supporting overall Grow and departmental strategic objectives, recommending profitable and/or cost-effective solutions that enhance member experiences; and collaborating with business partners to promote enterprise activities. Responsible for gaining an in-depth understanding of the project request as it relates to the visibility (insights), actionability, available data sources and feasibility an analytic solution would provide.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.
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This position within the credit union has the responsibility for all activities related to Asset Liability Management (ALM), Investments, Funding and Borrowing for our consumer and commercial lending products (auto, real estate and credit cards) along with the strategy, profitability and pricing for the credit union’s deposit products. This includes developing and enhancing deposit product level pricing and profitability analysis, supporting departmental strategic objectives, recommending profitable and/or cost-effective solutions that enhance member experiences. Responsible for providing support with the preparation of the Annual Budget.
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Responsible for overseeing the day to day operations of the business solutions team.
- Directly supervises the daily processing of commercial loan requests and servicing of our business members.
- Monitor, coach, and review the performance of the support team. Ensure that world class service is being delivered to both our internal and external members and service standards are being maintained.
- Responsible for managing the processing, servicing and quality control of all credit files and business member relationships to ensure that we are compliant with NCUA rules and regulations and Grow Policy and Procedures.
- Works with underwriting and LUCRO (CUSO) to assure quality standards in the loan process.
- Works with the VP/Business Solutions on all business functions regarding all business products and services.
- Monitors all phases of the business solutions support team including: supporting the store network, working closely with 3rd party vendors in providing application support and issue resolution for the department and members and acts as a subject matter expert (SME) regarding Business Solutions products and services.
- Supports a sales and service environment that is focused on the credit union’s mantra and guiding principles.
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The Agile Product Owner (APO) has the primary role to own and manage the Product Backlog, serve as the voice of the customer and work on a highly collaborative, cross-functional Scrum team required to support the credit union’s Vision. The APO is responsible for driving the development of highest value capabilities for all Grow products. Through the Agile methodology, closely collaborates with business product sponsors, business analysts, developers, designers, and other stakeholders such as business, legal/compliance, security, and operations to ensure that the detailed designs and features delivered by the Scrum meet the needs of all stakeholders. The APO is self-motivated, able to adjust to changing circumstances quickly and professionally and diplomatic with strong negotiation and conflict resolution skills.
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The Relationship Specialist will provide superior member service to all members of Grow Financial. Relationship Specialists will be responsible offering a full range of products and services such as processing transactions, opening deposit and savings accounts, discussing loan products, while providing a level of expertise that is unmatched in the industry.