At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Some of our Benefits/Perks:

• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer loans.
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

The Director of Service Delivery is responsible for the strategic and operational oversight of IT service delivery across the organization. This includes oversight of the performance and continuous improvement of the ServiceNow platform. Ensures timely and effective resolution of user issues and projects. Direct management of staff who manage the ServiceNow platform. Responsible for incident, request, change, and asset management. The role ensures that IT services are aligned with business needs, meet agreed service levels, and deliver a high-quality user experience. The manager will lead cross-functional teams, coordinate with vendors, and drive initiatives to enhance service efficiency, reliability, and customer satisfaction.

REQUIRED SKILLS/EXPERIENCE:

• Bachelor’s degree in information technology, Computer Science, or additional 4 years related experience.
• Five years of experience in IT service delivery in ServiceNow.
• Three years of progressive leadership experience required.
• Strong background in IT operations and project management.
• Strong knowledge of ITIL or other service management frameworks (ITIL certification preferred).
• Excellent communication, problem-solving, and organizational skills.

PHYSICAL DEMANDS

• Must be able to sit, type and view computer monitors for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

WORK ENVIRONMENT

• This role is fully remote, with the option to work from our HQ or retail locations. 

Apply online now!

​​An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

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