At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states:AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Some of our Benefits/Perks:

• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer and mortgage loans.
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Serves as power data user for all Enterprise Operations, providing appropriate reporting, analysis, and insights required to assist leadership in managing and enhancing operations functions.  Provides support for all data systems within Enterprise Operations including Payment Operations, Servicing Operations, Contact Center, Digital/Video Support, and Enterprise Operations Support. Uses analytic skills to identify areas of opportunity for improvement, streamline workflows, and develop consistent and stable processes with a focus on first contact resolution and satisfactory member experience.

Required Skills & Experience

• Bachelor’s degree from an accredited college or university required.
• Three years of strong analytical experience required.
• Proficiency in using Microsoft Office products, data analysis tools and software to effectively present data.
• Strong analytical mindset with ability to dissect complex data, identify patterns, and make data-driven recommendations.
• Excellent verbal and written communications skills with capacity to collaborate across departments and levels of the organization.
• Exceptional attention to detail and organizational skills to manage multiple tasks and deadlines simultaneously.
• Adaptability to evolving processes, technologies, and industry trends.

Physical Demands

• Must be able to read, write, and speak English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• This role is fully remote, with the option to work from our HQ or retail locations.

Apply online now!

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled