Grow Financial Federal Credit Union

  • Loan Resolution Specialist II

    Job Locations US-FL-Brandon
    Job ID 2018-1222
    # of Openings
    Posted Date
    2 weeks ago(10/3/2018 11:53 AM)
    Customer Service/Support
  • Overview

    Looking for a great investment? A career at Grow Financial Federal Credit Union will be the best investment you ever make! Grow Financial Federal Credit Union has 26+ locations in the Southeast, assets of over $2 billion, and a reputation as one of the premier credit unions in the nation. And that all adds up to a great career for you! Join us now in the following position:


    JOB SUMMARY:                                          

    Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause for delinquency. Provide assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives. Offer recommendations utilizing cross-selling of Credit Union products and services. Makes recommendations to supervisor as to appropriate action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.



    1. High school diploma or GED required.
    2. Minimum of two years collections and direct customer service/sales experience. Must be knowledgeable of Debtor/Creditor Collection Law, Fair Debt Collections Practices Act, and Florida Statutes pertaining to the collection of consumer debts. Familiarization with bankruptcy law beneficial.
    3. Excellent verbal communications skills; knowledge of bank/credit union consumer, direct and indirect auto loans, credit card and mortgages preferred. Proven ability to identify and evaluate issues and reach sound conclusions or decisions based on fact and in a proactive manner.
    4. Excellent telephonic communication, negotiation and analytical skills needed. Bilingual (Spanish) desired. Demonstrate ability to recognize and resolve problems quickly and to provide accurate information regarding specific circumstances and convey facts in a professional, clear and concise manner. Demonstrate the ability to remain courteous under pressure situations.
    5. Experience in a call center environment beneficial. Basic to intermediate operational knowledge of general office and PC equipment and the use of automated collection software required. Use of predictive dialing system desired. Job involves typing of a minimum of 25-30 words per minute, repetitive keystrokes and sitting for extended periods of time is expected along with the use of a telephone headset or handset.
    6. Ability to work a flexible work schedule that may include evenings and /or weekend (Saturday) hours.
    7. Must be able to bend, kneel, stretch, see, hear, read, speak English fluently, professionally and be able to lift and carry up to 30 pounds. 

    * 401K Plan * Competitive Pay * Business Casual Environment * Service-Minded Team Attitude * Positive Workplace * Exciting Growth Potential & More


    Apply online now!


    An Equal Opportunity Employer Minorities/Females/Veteran/Disabled



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